Established in 2013, Certified Language Techs (CLT) is a business process outsourcing (BPO) and Interpreting service provider with its’ corporate headquarter in Santo Domingo, Dominican Republic. We specialize in providing services to all major industry sectors such as Medical, Healthcare, Financial, Insurance, Call Centers, Customer Service, Real Estate, Telecommunications, Education, Retail, Travel, Utilities, and Government.

We believe in providing our customers with the highest level of satisfaction. Our unique selling point (USP) is the rare combination of experience, knowledge, and skills in our services. Over the years, we have been amassing industry best practices, expanding our pool of professionals, and enriching our understanding of clients’ needs; with the primary focus motivation – to provide you the best services.

The success of a service company like us is dependent on the technology that we deploy. Understanding it very well, we not only implement high-quality state of the art technology, but we also update them frequently.

Our facility is a business complex dedicated to us, with sufficient space to cater to the need of our future growth. The entire office space is thoroughly soundproof, secured and well maintained. Although we have very reliable and robust arrangements for power, communication and internet supplies, we have also developed backup systems to meet any contingencies. In a nutshell, our facility is designed to offer maximum flexibility, scalability, reliability, and security to support uninterrupted continuity of our services.

We are proud of being a part of The Dominican Republic, which has cultivated in us a culture of customer service and high ethical standards. With a total population of 10 million, Dominican Republic provides us access to highly motivated and educated bilingual workforce. This, with the desired level of government support, allowed us an excellent opportunity to grow and prosper.

Our BPO Services:

In today’s global environment, organizations are wrestling with unprecedented challenges: economic uncertainty, market complexity, hyper-competition, changing consumer expectations and regulatory pressures. They are looking to next-generation business process outsourcing (BPO) for solutions.

CLT is leading the way in the BPO industry by offering comprehensive services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We collaborate to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more.

Our Interpreting Services:

Our interpreters have experience in different medical terminologies and procedures. They meet the highest industry standard and poised the professionalism to handle high call volumes and escalated calls. They are required to continue their medical interpreting education by taking courses, test and studying material that our trainer provides.

Our Customer Service:

Our Multilanguage dedicated staff, professionally trained customer service reps can handle your call volume, assisting your customers’ needs. Delivering quality customer service the way today’s customers demand. Our commitment to our clients goes hand-in-hand with our commitment to your customers.

We boast about a very well developed escalation procedure to support excellent customer service. Our average complaint response time is less than 30 minutes, and we ensure that we resolve the most complicated complaint within the first hour.

Our Facility:

Our headquarters is in la Zona Oriental of Santo Domingo. Our facility is a business complex dedicated to us. Our facility is easily accessible to agents since we are on the main road with plenty transportations and any agent can commute from any point of Santo Domingo without any inconvenience.

The entire office space is thoroughly soundproof, secured and well maintained. Our power provider is the Corporación Dominicana de Empresas Eléctricas Estatales also known as the CDEEE (www.cdeee.gob.do). As a backup method, we have three generators and different kind of UPS (APC). We currently have two dedicated internet fiber optic connection from Columbus Network and Wind Telecomm. Our IT support is contracted by IT Professional Solutions who provide solutions and maintenance to our communication technology. In a nutshell, our facility is designed to offer maximum flexibility, scalability, and security.

Our Technology:

The success of a service company like us is dependent on the technology that we deploy. We understand it sufficiently well and therefore ensure that we not only implement high-quality technology, we also have the latest technology. We are continually monitoring the percentage of dropped calls on a daily, weekly and monthly basis.