Why choose us?
Our BPO Services:
In today’s global environment, organizations are wrestling with unprecedented challenges: economic uncertainty, market complexity, hyper-competition, changing consumer expectations and regulatory pressures. They are looking to next-generation business process outsourcing (BPO) for solutions.
CLT is leading the way in the BPO industry by offering comprehensive services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We collaborate to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more.
Our Interpreting Services:
Our interpreters have experience in different medical terminologies and procedures. They meet the highest industry standard and poised the professionalism to handle high call volumes and escalated calls. They are required to continue their medical interpreting education by taking courses, test and studying material that our trainer provides.
Our Customer Service:
Our Multilanguage dedicated staff, professionally trained customer service reps can handle your call volume, assisting your customers’ needs. Delivering quality customer service the way today’s customers demand. Our commitment to our clients goes hand-in-hand with our commitment to your customers.
We boast about a very well developed escalation procedure to support excellent customer service. Our average complaint response time is less than 30 minutes, and we ensure that we resolve the most complicated complaint within the first hour.
Our headquarters is in la Zona Oriental of Santo Domingo. Our facility is a business complex dedicated to us. Our facility is easily accessible to agents since we are on the main road with plenty transportations and any agent can commute from any point of Santo Domingo without any inconvenience.
The entire office space is thoroughly soundproof, secured and well maintained. Our power provider is the Corporación Dominicana de Empresas Eléctricas Estatales also known as the CDEEE (www.cdeee.gob.do). As a backup method, we have three generators and different kind of UPS (APC). We currently have two dedicated internet fiber optic connection from Columbus Network and Wind Telecomm. Our IT support is contracted by IT Professional Solutions who provide solutions and maintenance to our communication technology. In a nutshell, our facility is designed to offer maximum flexibility, scalability, and security.
The success of a service company like us is dependent on the technology that we deploy. We understand it sufficiently well and therefore ensure that we not only implement high-quality technology, we also have the latest technology. We are continually monitoring the percentage of dropped calls on a daily, weekly and monthly basis.
After ten years of working in the call centers industry, Mr. Martinez decided to establish his presence in the telecommunication (Over The Phone Interpreting Call Center) business by escalating in different fields from a freelancer to an independent work from home contractor. As a result of his determination in the industry, he saw the opportunity to create his own company, and that led to the birth of Certified Language Techs-CLT, S.R.L
By the middle of 2015 Certified Language Techs was granted special free zone permission (Zona Franca Especial) by the Dominican government. This permission gives Certified Language Techs the opportunity to be part of the export industry and be able to operate without the intervention of customs authorities.
From 2015 to the present day Certified Language Techs has maintained its presence and has successfully become a fully functional company in the over the phone interpreting industry. We provide our costumer’s clients a tide security work infrastructure, by guaranteeing a state of the art telephone communication equipment, three ISP dedicated fiber optic and different power generators for electricity redundancy.
We have experience handling calls from the following industries.